Everyone has a phone, even if they don't have the app
whoot. is built for the teams who live on voice: traders, operations centres, broadcast crews, security and emergency response. But the people you need to reach aren't always inside the app. That could be a counterparty on an external desk, a contractor on site, a driver, a duty manager or an off-shift responder. They might never install anything, but every one of them can receive a text. SMS is the lowest common denominator that still works on every phone, in every pocket, right now.
So we made SMS a first-class citizen of the room. Give a room an SMS-enabled number and it becomes a real two-way text line. Reach people from it: send an alert, answer a reply, and when they text back, their message doesn't vanish into a separate inbox. It lands back in the same room, in the same timeline as your voice transcripts and chat, with the sender's number shown so you always know who you're talking to. The in-room chime fires, the same as any other message. It's a real conversation, and it happens where your team already is.
When you need to reach a lot of people, broadcast. Send from an alphanumeric Sender ID, your name in the "from" line instead of a number, for one-way notices that don't need a reply. Every Sender ID is checked against an anti-impersonation denylist first, so nobody can spoof a bank, a government body, or the emergency services from your account.
And when it's an emergency, SMS earns its keep. Fire an alert to a recipient list, ask a single question, "Are you safe?", and watch the answers come back in real time. Re-ping only the people who haven't replied. Push an update to everyone, then a final all-clear. If someone replies that they're not OK, that text opens a one-to-one conversation with your team, and you can escalate straight to a voice call when a message isn't enough.
Throughout, every message in and out is recorded with its delivery status, STOP and START opt-outs are honoured automatically, and the whole comms log is built to be pulled for a Martyn's Law incident review. You can reach anyone and keep the record without leaving the voice room.
Everything you need to text and be texted back
One number gives you real conversations, broadcast, alerts, and a full record, all in the voice room.
- Two-way, from your room's number
- Your room's number is a real, two-way SMS line: it sends and it receives
- Replies route straight back into the same room: a conversation, not a dead end
- The person on the other end just texts back; no app, account, or link on their side
- Replies land in the timeline
- Inbound texts appear in the room feed alongside voice transcripts and chat
- The sender shows by their phone number, never an anonymous "external party"
- The same in-room notification fires, so nobody misses an incoming reply
- Branded broadcast
- Send from an alphanumeric Sender ID: your name, not a number
- Ideal for one-way notices where you don't expect a reply
- Screened against an anti-impersonation denylist before it can go live
- Emergency alerts, answered
- Broadcast to a recipient list and ask a simple question: "Are you safe?"
- Re-ping only the people who haven't replied yet, no spamming responders
- Push live updates and a final all-clear, with the ack roster updating in real time
- Reply NO, get a person
- A distress reply opens a one-to-one conversation with your team
- Operators answer from the room's number: the thread stays connected
- Escalate straight to a voice call when a text isn't enough
- Consent & opt-out, built in
- STOP and START are honoured automatically and mirrored across your lists
- Opt-in signup links let people add themselves to an alert list
- Opted-out numbers are skipped on every future send: fail-safe by default
Reach anyone and hear back from them, without them needing the app.
Every text goes on the record
A text message is a communication like any other, and in a regulated or safety-critical operation, it has to be accounted for. Every SMS your team sends or receives is captured with its full delivery status and kept in a tenant-wide comms log you can filter and export, built specifically for Martyn's Law incident review. Sender identity is recorded on every inbound message, opt-outs are honoured automatically, and Sender IDs are screened so no one can impersonate a trusted institution from your account.
- Every SMS, inbound and outbound, recorded with full delivery status: queued, sent, delivered, or failed
- A tenant-wide, filterable comms log built for Martyn's Law incident review and evidence
- Sender identity captured on every inbound message: no anonymous texts reaching your rooms
- STOP/START opt-out handled in-house and synced with carrier opt-outs
- Alphanumeric Sender IDs screened against a banks/government/emergency-services denylist
- Inbound rate-limited per sender and per number: nothing is lost, even when throttled
- Per-number sender allowlists and geo-restriction for tighter control on who can text in