Billing & Subscriptions

Manage your whoot. subscription entirely self-serve — add voice licences, review invoices, monitor usage, and update payment methods without a support ticket.

Pricing Model

Users are free. The only thing whoot. licenses to a person is voice, on Venue Voice (Venue Management plus push-to-talk voice):

• £9 per voice licence per month (excl. VAT) — One licence for each person who talks in voice rooms, with a minimum of five licences, covering push-to-talk, recording, transcription, and dial-in/dial-out. Everyone else in your workspace is free
• Recording — 30-day retention included
• Transcription — 500 minutes per voice licence per month, pooled across your organisation
• Dial Out — 100 dial-in/dial-out minutes per voice licence per month, pooled across your organisation

SMS alerting is priced separately by recipient capacity, from £59 per month (excl. VAT) for 50 recipients. There are no per-voice-room fees. Visit the Pricing page for full details, or see the Plan & Pricing Guide for an in-depth explanation.

Pooled Allowances

Transcription and dial-out minutes are pooled across your entire team. For example, a workspace with 10 voice licences gets:

• 5,000 transcription minutes per month (10 licences × 500 min)
• 1,000 dial-in/dial-out minutes per month (10 licences × 100 min)

It doesn't matter which users consume the minutes — the pool is shared. You can monitor usage in real time from your billing dashboard.

Overage Billing

If your team exceeds its pooled allowance in a billing period, overage minutes are billed at the end of the cycle:

• Transcription overage — £0.01 per minute (excl. VAT) beyond your allowance
• Dial-out overage — £0.03 per minute (excl. VAT) beyond your allowance

You'll receive email warnings at 50%, 80%, and 100% of your allowance so there are no surprises. Administrators can also disable overage on a per-feature basis — when the allowance is exhausted, the feature pauses until the next billing period.

Free Trial

Every new workspace starts with a 14-day free trial:

• Full feature access — no limits
• No credit card required
• When the trial ends, your workspace pauses (data is preserved, not deleted)
• Add a payment method at any time to continue — no re-setup needed

Managing Users

Users are free. Only people who talk in voice rooms need a voice licence:

• Adding users — Invite as many people as you need. Someone who joins voice while a licence is free takes it automatically.
• Removing users — When you remove a member, any voice licence they held goes back to the pool.
• Changing the number of licences — Raise or lower it in Admin → Billing, and give or remove a licence in Admin → Users. Adding licences is pro-rated to the day and increases your pooled allowances immediately; a lower number applies from your next bill

Feature Controls

Recording, transcription and dial-out are included with Venue Voice, and administrators can control which are active per voice room:

1. Navigate to the voice room settings
2. Toggle recording, transcription, or dial-out on or off
3. Features take effect immediately — no billing changes when toggling (usage is metered against your pooled allowance)

Invoices

View all past invoices in Settings → Billing → Invoices. Each invoice includes:

• Itemised breakdown of all charges
• Voice licence count and proration details
• Transcription minutes used and any overage charges
• Dial-out minutes used and any overage charges

Invoice Preview

Before your next billing cycle, you can preview the upcoming invoice. This shows exactly what you'll be charged, including any mid-cycle additions or removals and current overage usage.

Payment Methods

Add and manage credit cards in Settings → Billing → Payment Methods. whoot. supports:

• Visa, Mastercard, American Express
• 3D Secure for additional payment authentication
• Multiple cards — set a default for automatic billing

Pro-rated Billing

Adding voice licences is pro-rated to the day:

• Add a licence on the 15th? You pay for half the month.
• Remove a licence on the 20th? The lower number applies from your next bill.

No rounding up. No gotchas. You pay exactly what you should.

Volume Discounts

For larger deployments (50+ voice licences), <a href="/contact" className="underline text-[hsl(var(--accent-primary))] hover:opacity-80">contact us</a> for volume pricing. We offer custom packages for enterprises, agencies, and MSPs.

Next Steps

• Plan & Pricing Guide — Full breakdown of what's included
• Recording — Setup and capabilities
• Transcription — AI-powered speech-to-text
• Dial Out — PSTN connectivity